Whakatiki Concrete & Soil Supplies

“If you have nothing but time to chase up paperwork and love being hit with magical, mysterious "admin fees" that come from nowhere, this is the place to go. Don't get me wrong: their delivery team was amazing. I called to discuss ordering materials for landscaping a townhouse development and the team recommended 3 separate deliveries. I explained that I was uncertain of timing and final delivery quantities, but each step (delivery) would provide more certainty. I asked if I should pay as I went, or pay upfront using my estimates. I was assured it was easier to pay upfront and easy enough to adjust as we went. I ended up not being able to land a date for a final delivery so asked for a revised final invoice and a refund of the difference. This was on a Tuesday at 8:30 am. On Friday I tried to phone to follow up. The phones were turned off. On Monday I phoned and explained I, at the very least, needed a final invoice so the residential association could remiburse me; I was assured it would be handled the next day. By Wednesday I drove to Whakatiki and was assured it was being worked on immediately. The refund did materialise but like David Copperfield or Dynamo, the Team at Whakatiki conjured up a surprise: the refund invoice noted a 20% administration fee to process the refund. This was not a restocking fee; it was an administration fee to process a refund for stock never handled or delivered. So, if you like paying for someone to ignore you for 8 days and feel like a drive to Upper Hutt to get any resolution for what should be a simple process, go get it folks: Whakatiki Concrete & Soil Supplies Limited has it in tonnes.”

— Chris Dutton

“Fantastic service, lovely people great quality products thank you”

— Stephanie Fitzgibbon

“Easy access and plenty of choices. Reasonable pricing and very good customer service.”

— Joseph Varghese

“Really friendly staff, who were willing to proactively offer assistance. Good range of products. Most of materials for my little home job (pictured) were sourced from Whakatiki at very good prices.”

— Kieran Murphy

“Helpful friendly staff and a decent range of products Just around the corner so very convenient. Mulch had way more leaf than I wanted but it was cheap”

— Amy Thomson