Southern Plumbing & Gasfitting Ltd

“Disputes Tribunal ruling: Southern Plumbing & Gasfitting failed to meet their obligations under the Consumer Guarantees Act by not providing a service with reasonable care and skill. Not giving repair options and not providing a repair quote as we requested. The Tribunal also found that although we were told parts were likely not available, Southern Plumbing knew or should have known that parts were available. We engaged Southern to assess a fault with our central heating furnace. Repair options were withheld and replacement was presented as the solution, which we proceeded with at a cost of approximately $13,000, believing this was the only option. This occurred despite our direct dealings with Doug, the owner. Only by chance did we later find out parts were readily available and repair was straight forward at a cost of about $700. When we raised our concerns, we were threatened with legal action rather than trying to find a resolution. We strongly recommend obtaining independent advice and written confirmation of all repair options before agreeing to replacement work with this firm. UPDATE: Southern Plumbing’s comment below states that our claim was “thrown out.” This is incorrect. The Disputes Tribunal found that Southern Plumbing & Gasfitting Ltd breached the Consumer Guarantees Act and that we suffered a loss as a direct result of their actions. The Tribunal also required payment of only part of the invoice, not because the service met the required standard, but following its assessment of the circumstances. The Tribunal’s written decision speaks for itself.”

— Catherine Baddeley

“We have used Southern Plumbing since 2021 for all plumbing and gasfitting work at our home. The office staff are always welcoming and so helpful when I call. It's usually George who carries out the work. As well as always arriving when he says he will, George is professional, meticulously tidy in his work and goes out of his way to provide really knowledgeable advice. I have no hesitation in recommending Southern Plumbing to anyone requiring professional and reliable plumbing and gasfitting seevices.”

— Bridie Cooper

“George has been very helpful fixing my recent plumbing issues. The shower refresh with new door seals means no more leaking doors wetting the floor, and it makes my small bathroom room look heaps cleaner. For 2026 I am saving up to get a rainfall collection tank installed.”

— NZ Rope

“I can't commend Southern Plumbing too highly. We had a tricky issue with a pipe supplying water and Finn, one of their young plumbers, dealt with the matter quickly and professionally. His interpersonal skills were outstanding. A pleasure to do business with this company. Roger Moses CNZM”

— Roger Moses

“I highly recommend this company following recent work at my house. They understood the problems I was encountering and came up with an innovative solution that has been tested and works well. The managers and support staff are highly skilled, very tidy and trustworthy. I will be a repeat customer.”

— Bob Hall